It’s safe to say that no one is sorry to see 2020 go.
With even Oxford University Press designating “unprecedented” as the 2020 Word of the Year, it’s officially been a year like none other, even for a battle-hardened industry like retail. Retailers spent the year pivoting, experimenting, collaborating and leveraging new technology in order to serve their customers and support their employees, and they certainly learned a few things along the way.
Year-end retrospectives abound, and so RIS decided to balance this out by tapping into some industry experts to get a sense of what’s ahead. To be sure, no one is expecting an easy road, but there are signs that retailers are ready and eager to build on their experiences in order to emerge stronger and smarter from the pandemic.