Building and Maintaining Customer Lifetime Value

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Consumers are faced with numerous shopping options and retailers must invest in the technology and strategies that create meaningful relationships if they are going to attract and retain them. Building loyal and profitable customer lifetime value (CLTV) is an ongoing process that requires a reimagining of the customer journey.

In this webinar we will explore the current state of the customer journey and how retailers can enhance their strategies, tactics, and technology firepower to ensure they are maximizing every customer relationship.

With RIS’ recent research as a backdrop, we will benchmark and explore the industry’s current CLTV methods and provide some best practices on how to enhance your company’s approach. 


Maninder Singh
Maninder Singh

Business Head - Retail & CPG

Tech Mahindra

Tim Denman - Square
Tim Denman

Editor in Chief


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