Chatbots

Walmart Tests Text Shopping, Again

Learn how Walmart is moving closer to bringing yet another digital shopping channel to consumers — text shopping.
Why Voice Technology Is the Next Big Trend in Retail

Voice offers consumers new levels of convenience and ease

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Five Strategies for Becoming a Data-Driven Retailer

Optimize decision making with advanced analytics and AI/ML.
Walmart Partners With Meredith for High-Tech Meal Planning

Walmart has partnered to bring shoppers AI-powered meal planning, shoppable recipes, visual search, chatbots, and more. Uncover how Meredith’s predictive insights alongside Walmart’s API technology match products with consumers in real-time at scale.
How Living Spaces Tapped Live Chat In its CX Evolution

Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
Walmart Unveils Associate App, Giving 740,000 Associates Smartphones

Walmart is going big on BYOD (bring your own device). Learn how geofencing clock-in, augmented reality, a voice-activated personal assistant, and a free personal phone to boot will make Walmart employees’ lives easier.
David's Bridal Launches 24/7 Mobile Customer Service

David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.
Albertsons' Shoppers to Find Online Ordering Info in Google Maps this Year as Part of Multi-Year Partnership

Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.
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Harnessing the Transformative Power of Data Analytics and Artificial Intelligence In Retail

Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
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Retail 2021: AI Ushers in New Decade

Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
Chatbots Reshaping How Retailers Connect with Customers During COVID-19

Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
H&M Extends Virtual Assistant to Google's Business Messages

Shoppers can now engage with apparel retailer H&M’s virtual assistant and live chat agents directly from services like Google Maps or Google Search. Learn how.
Amazon Launches Digital Gift Guides Ahead of Prime Day, With Alexa’s Help

Amazon has launched digital gift guides and exclusive storefronts ahead of its annual Prime Day event. Learn how it's aiming to make e-commerce holiday shopping easier and the role its Alexa voice commerce tech will play.
5 Tips To Build a Post-COVID-19 Retail Strategy

Retailers have spent the past few months putting out fires, with no extra time to plan for the future. As physical stores reopen, here are five things to help you refocus your strategy and stay ready for anything.

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