Chatbots

AI Chatbots for Transformative Retail Customer Service
Check out the top four benefits of integrating chatbots into your digital customer services strategy.
3 Keys to Best Buy’s Omnichannel Performance
As Best Buy seeks to build upon its strengths, here are three areas where the retailer noted strong omnichannel performance and revealed startling statistics on its customer experience.

Harry Rosen Shares How To Employ AI as a Member of the Workforce
Making artificial intelligence part of the workforce has generated many benefits for the menswear retailer, but it took getting past preconceived notions of what great customer service is. Ian Rosen, EVP of digital & strategy, explains.
The Future Customer Experience Is Already Here
Meeting the modern shopper whenever, wherever they choose to shop has become table stakes. Tailoring the experience to each customer and channel is still a work in progress. Discover the latest.
Walmart Tests Text Shopping, Again
Learn how Walmart is moving closer to bringing yet another digital shopping channel to consumers — text shopping.
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Why Voice Technology Is the Next Big Trend in Retail
Voice offers consumers new levels of convenience and ease
Walmart Partners With Meredith for High-Tech Meal Planning
Walmart has partnered to bring shoppers AI-powered meal planning, shoppable recipes, visual search, chatbots, and more. Uncover how Meredith’s predictive insights alongside Walmart’s API technology match products with consumers in real-time at scale.
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Five Strategies for Becoming a Data-Driven Retailer
Optimize decision making with advanced analytics and AI/ML.
How Living Spaces Tapped Live Chat In its CX Evolution
Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
Walmart Unveils Associate App, Giving 740,000 Associates Smartphones
Walmart is going big on BYOD (bring your own device). Learn how geofencing clock-in, augmented reality, a voice-activated personal assistant, and a free personal phone to boot will make Walmart employees’ lives easier.
David's Bridal Launches 24/7 Mobile Customer Service
David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.
Albertsons' Shoppers to Find Online Ordering Info in Google Maps this Year as Part of Multi-Year Partnership
Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.
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Retail 2021: AI Ushers in New Decade
Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
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Harnessing the Transformative Power of Data Analytics and Artificial Intelligence In Retail
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.

A collection of news, articles and other featured content about Chatbots.