Chatbots

Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.
Architecting the Workforce of the Future: Empowered, Autonomous, and Agile
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.

Customer Service
How PacSun Stays On Script for Strong CX
PacSun’s investments in its customer service capabilities are paying off as the apparel brand and retailer leverages the benefits of natural language processing (NLP).
Chatbots
AI Chatbots for Transformative Retail Customer Service
Check out the top four benefits of integrating chatbots into your digital customer services strategy.
Customer Engagement
3 Keys to Best Buy’s Omnichannel Performance
As Best Buy seeks to build upon its strengths, here are three areas where the retailer noted strong omnichannel performance and revealed startling statistics on its customer experience.
RIS Talks
Harry Rosen Shares How To Employ AI as a Member of the Workforce
Making artificial intelligence part of the workforce has generated many benefits for the menswear retailer, but it took getting past preconceived notions of what great customer service is. Ian Rosen, EVP of digital & strategy, explains.
Customer Engagement
The Future Customer Experience Is Already Here
Meeting the modern shopper whenever, wherever they choose to shop has become table stakes. Tailoring the experience to each customer and channel is still a work in progress. Discover the latest.
Digital Commerce
Walmart Tests Text Shopping, Again
Learn how Walmart is moving closer to bringing yet another digital shopping channel to consumers — text shopping.
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Digital Commerce
Why Voice Technology Is the Next Big Trend in Retail
Voice offers consumers new levels of convenience and ease
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Analytics
Five Strategies for Becoming a Data-Driven Retailer
Optimize decision making with advanced analytics and AI/ML.
Supply Chain and Merchandising
Walmart Partners With Meredith for High-Tech Meal Planning
Walmart has partnered to bring shoppers AI-powered meal planning, shoppable recipes, visual search, chatbots, and more. Uncover how Meredith’s predictive insights alongside Walmart’s API technology match products with consumers in real-time at scale.
Customer Service
How Living Spaces Tapped Live Chat In its CX Evolution
Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
Mobile Applications for Associates
Walmart Unveils Associate App, Giving 740,000 Associates Smartphones
Walmart is going big on BYOD (bring your own device). Learn how geofencing clock-in, augmented reality, a voice-activated personal assistant, and a free personal phone to boot will make Walmart employees’ lives easier.
Chatbots
David's Bridal Launches 24/7 Mobile Customer Service
David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.