Customer Service

To validate the perception of agility’s role in responding to customer expectations, this company surveyed over 600 consumers, collecting more than 12,000 responses across regions and demographics to see how shopping changed in 2021 and what it means for retailers.

The Container Store launched its new loyalty program, Organized Insider. The company will be sunsetting its previous iteration. Get the details.

In RIS News’ latest webinar, learn what it takes to turn long-term loyalty into a profit-generating strategy. From expert insights to takeaways from RIS News’ targeted research report, “Building Customer Lifetime Value,” get the details here.

While smart home devices make everyday tasks more convenient, consumers still get easily frustrated if these devices are not set up properly. Learn why appliance retailers need better resources to offer support services for their end-user customers.

We’ve analyzed the retail industry's hottest retail loyalty plans for 2022, highlighting companies that continuously see growth across their loyalty membership count, are innovating new ways to create brand evangelists, and are streamlining rewards to provide a consolidated experience that creates a

As Best Buy seeks to build upon its strengths, here are three areas where the retailer noted strong omnichannel performance and revealed startling statistics on its customer experience.

In addition to sharing insight into some of the tech today’s retail workforce finds the most valuable, Ball talks about the steps Giant Eagle is taking to foster team connections. 

The CIO shares insight into some of the tech today’s retail workforce finds the most valuable, how this has shifted, and the steps Giant Eagle is taking to foster team connections.

The partnership was previously only available in Dallas, Houston, Garden City, New York, and Atlanta.

In this webinar we will explore the current state of the customer journey and how retailers can enhance their strategies, tactics, and technology firepower to ensure they are maximizing every customer relationship.

While there has been a structural shift in the way consumers have shopped since COVID-19, with a good amount of foot traffic paired with delivery options, loyalty programs are playing a role in order to maintain the momentum of these new customer behaviors.

P&G is collaborating with Walmart Canada and youth outreach organization Actua to further advancement of women in science, technology, engineering and math-based careers.