Customer Service

Tech Transformation Video: Data-Driven Customer Service With Newell Brands and AWS
Learn learn how consumer behavior changes are impacting customer service operations today, and how brands are working with their retail partners to navigate them.
Tech Transformation Podcast: Newell Brands’ Sigrist and AWS’ Honaman On Data-Driven Customer Service
We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.

Customer Experience
CVS to Buy Signify Health for $8 Billion
CVS Health will acquire Signify Health, which offers proprietary analytics and technology platforms to enable a network of more than 10,000 clinicians across all 50 states to make house calls.
Artificial Intelligence
How Albertsons Is Harnessing the Power of AI and Automation to Transform Consumer Relationships
Boasting a number of best-in-class initiatives, including implementing innovative automation platforms and intelligent robotic solutions, learn how Albertsons has unlocked the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer expe
Customer Service
The Future is Now: 4 Ways Technology Is Enhancing Customer Service
Here are four ways technology can help you enhance your customer experience.
Workforce Management
How Walmart, Levi’s, and Nike Are Thriving Amid the Great Resignation
Using the backdrop of RIS’ latest research, learn how to apply cutting edge workforce strategies to your own business to compete during this era of workplace innovation.
Personalization
Becoming Your Customer’s ‘Last Best Experience’ Hinges on 1:1 Personalization
Here are three preliminary steps your organization can take to move past segmentation and into true, 1:1 personalization.
Customer Service
How PacSun Stays On Script for Strong CX
PacSun’s investments in its customer service capabilities are paying off as the apparel brand and retailer leverages the benefits of natural language processing (NLP).
Workforce Management
The Evolving State of Workforce Management
Uncover how your retail peers are leveraging modern workforce solutions to lessen the impact of rising wages and the ongoing labor shortage. See where they are investing today to ensure happy employees tomorrow.
In Store Experience
Best Buy Grows Digital Capabilities, Bets on Experience Stores
The brand is looking to optimize its workforce, reimagine its physical presence, and make investments to provide a better, more seamless shopping experience. Learn more.
Webinars on Demand
AWS Webinar Series
Check out this set of webinars sponsored by Amazon Web Services.
Customer Experience
3 Customer Experience Facts Retailers Need to Know in 2022
Along with three important retail and ecommerce trends, there’s one broader lesson at bay: your customers are looking for better brand experiences that align with their own expectations and needs.
Customer Experience
Evolution Turned Revolution of Shopper Expectations
To validate the perception of agility’s role in responding to customer expectations, this company surveyed over 600 consumers, collecting more than 12,000 responses across regions and demographics to see how shopping changed in 2021 and what it means for retailers.
Loyalty Programs
The Container Store Launches New Loyalty Program and Mobile App
The Container Store launched its new loyalty program, Organized Insider. The company will be sunsetting its previous iteration. Get the details.

A collection of news, articles and other featured content about Customer Service.