We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.
Boasting a number of best-in-class initiatives, including implementing innovative automation platforms and intelligent robotic solutions, learn how Albertsons has unlocked the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer expe
Uncover how your retail peers are leveraging modern workforce solutions to lessen the impact of rising wages and the ongoing labor shortage. See where they are investing today to ensure happy employees tomorrow.
To validate the perception of agility’s role in responding to customer expectations, this company surveyed over 600 consumers, collecting more than 12,000 responses across regions and demographics to see how shopping changed in 2021 and what it means for retailers.