Customer Service

Shoppers want everything about their relationship with retailers and brands to be seamless across channels. It’s not just the ability to buy anywhere, fulfill anyhow, 70% of consumers believe that a company is only as good as its customer service.

Walmart is about to beef up its store associate headcount in preparation for the holidays.

As retailers begin their holiday season hiring sprees, Target has another plan and it’s banking on a new mobile app to help.

Footwear retailer Fleet Feet is leaning into social media and search advertising to not only drive digital sales but also propel people into its stores.  

Lamps Plus has a new strategy. Uncover how the specialty lighting retailer is hiring sales associates to serve dual roles as both brick-and-mortar retail store associates and customer care agents.

Learn why Tractor Supply Company credits technology investments in customer service and its updated loyalty program as keys to its continued success.

Vera Bradley shared more details about the steps it’s taking to boost its in-person and virtual customer service and experience capabilities.

Learn the smart store enhancements retailers can use to address each of the common customer pain points and transform shopping from a task to a treat.

As leading retailers continue to expand their services and focus on delivering competitive differentiating experiences to grow their share of the market, digital transformation at the frontline will determine enterprises’ success in today’s evolving market.