Customer Service

We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.

Learn learn how consumer behavior changes are impacting customer service operations today, and how brands are working with their retail partners to navigate them.

CVS Health will acquire Signify Health, which offers proprietary analytics and technology platforms to enable a network of more than 10,000 clinicians across all 50 states to make house calls. 

Boasting a number of best-in-class initiatives, including implementing innovative automation platforms and intelligent robotic solutions, learn how Albertsons has unlocked the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer expe

Here are four ways technology can help you enhance your customer experience.

Using the backdrop of RIS’ latest research, learn how to apply cutting edge workforce strategies to your own business to compete during this era of workplace innovation.

Here are three preliminary steps your organization can take to move past segmentation and into true, 1:1 personalization.

PacSun’s investments in its customer service capabilities are paying off as the apparel brand and retailer leverages the benefits of natural language processing (NLP).  

Uncover how your retail peers are leveraging modern workforce solutions to lessen the impact of rising wages and the ongoing labor shortage. See where they are investing today to ensure happy employees tomorrow.

The brand is looking to optimize its workforce, reimagine its physical presence, and make investments to provide a better, more seamless shopping experience. Learn more.

Check out this set of webinars sponsored by Amazon Web Services.

Along with three important retail and ecommerce trends, there’s one broader lesson at bay: your customers are looking for better brand experiences that align with their own expectations and needs.