Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.
After a quiet launch last month, Best Buy has debuted its wedding registry, catering to couples interested in electronics. The site will also allow for group gifting for bigger ticket items, as well as free shipping on all purchases.
With just 10% online penetration, retailers in the $220 billion home furnishing space are in a race to establish themselves as the digital leader. Wells Fargo Securities and Fluid teamed up to examine the online user experience and service offerings of the top players in the segment.
Successful brands will be those with a consumer-facing network across all channels. Toys "R" Us CEO Jerry Storch, unveils how the retailer is leveraging its strengths, including its store base, to grow and thrive over the long-term.