Loyalty Programs

Lessons from analyzing the shopper data of more than 400 million grocery baskets in the U.S. and Europe, including how many times a customer needs to shop online to become engaged long-term.

RIS uncovers the top 50 profitable apparel retailers and gives an in-depth look at the technologies driving the success of those in the top 10 in this interactive report.

The next evolution of Starbucks Rewards is coming.

Peet’s Coffee is leaning into gamification for its revamped loyalty program and updating its mobile app in the process.

Tractor Supply Company tallied another record quarter, bolstered by the success of its burgeoning loyalty program and digital and store investments.

Ongoing supply chain issues took a worse-than-expected toll on Nike during its fiscal first quarter; however, the company remains optimistic about its membership strategy, which is now increasingly leveraging data and analytics for more personalized experiences.

Albertsons Companies is moving more heavily into the delivery wars with the launch of an unlimited grocery delivery service for members, a new mobile app and a revamped loyalty program.  

Rite Aid is utilizing customer data models and consumer-led insights to improve customer value perception digitally, and at more than 2,500 stores.

On the heels of a record-setting first quarter, The Container Store Group revealed its new CIO Dhritiman Saha is implementing a robust technical roadmap to enable and support growth plans.

Foot Locker is expanding its global footprint with the acquisition of retailer WSS in the U.S. and Atmos in Japan as the company plots a post-mall future.  

Starbucks’ active loyalty members have helped the coffee retailer’s pandemic recovery, but CEO and president Kevin Johnson said the acceleration in non-rewards customers is really further evidence of “the great human reconnection.”