Many of the holiday weekend receipts still need to be tallied, but a look at the early results indicate what many have been predicting: Consumers are looking to stores for experiences but heading online for conveniences.
Retail has been disrupted by the move to digital — more so than any other industry. Meanwhile, consumers are becoming more demanding than ever, with competitive pressure intensifying the need to satisfy or exceed customers’ expectations to cultivate their loyalty.
Forward-thinking grocers are focusing technology investments on inventory management solutions embedded with artificial intelligence and machine learning capabilities designed to drive demand management decisions.
Shoppers want everything about their relationship with retailers and brands to be seamless across channels. It’s not just the ability to buy anywhere, fulfill anyhow, 70% of consumers believe that a company is only as good as its customer service.
In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
Ongoing supply chain issues took a worse-than-expected toll on Nike during its fiscal first quarter; however, the company remains optimistic about its membership strategy, which is now increasingly leveraging data and analytics for more personalized experiences.