Omnichannel

This Magic Number Is the Tipping Point for Long-Term Loyalty

Lessons from analyzing the shopper data of more than 400 million grocery baskets in the U.S. and Europe, including how many times a customer needs to shop online to become engaged long-term.
Cyber Monday Sales On Track For Flat Year

Many of the holiday weekend receipts still need to be tallied, but a look at the early results indicate what many have been predicting: Consumers are looking to stores for experiences but heading online for conveniences.

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TIBCO Customer Engagement Connected Intelligence Platform

Retail has been disrupted by the move to digital — more so than any other industry. Meanwhile, consumers are becoming more demanding than ever, with competitive pressure intensifying the need to satisfy or exceed customers’ expectations to cultivate their loyalty.
The 2021 Apparel Top 50

RIS uncovers the top 50 profitable apparel retailers and gives an in-depth look at the technologies driving the success of those in the top 10 in this interactive report.
2 Vital Omnichannel Strategies for Retailers

Today's consumers fluidly move between online and offline, with online bearing many complexities. The good news: retailers can not only compete, but win if they employ the following two strategies.
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How Grocers Can Right Their Inventory Woes

Forward-thinking grocers are focusing technology investments on inventory management solutions embedded with artificial intelligence and machine learning capabilities designed to drive demand management decisions.
Tractor Supply’s Record Quarter Fueled By Growing Loyalty Ranks

Tractor Supply Company tallied another record quarter, bolstered by the success of its burgeoning loyalty program and digital and store investments.
Albertsons CEO: ‘Our Omnichannel Strategy Is Working’

CEO Vivek Sankaran says the grocer's omnichannel strategy is working and its adding customers. Learn what digital initiatives continue to drive engagement and growth for Albertsons.
Omnichannel Customer Service: Lessons from Retail Leaders

Shoppers want everything about their relationship with retailers and brands to be seamless across channels. It’s not just the ability to buy anywhere, fulfill anyhow, 70% of consumers believe that a company is only as good as its customer service.
Northgate Market Adds Curbside Pickup

Hispanic supermarket chain Northgate Market has launched online ordering and curbside pickup capabilities to better meet the shifting needs of today’s consumers.
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Eight Considerations for Exceptional Customer Engagements

In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
Nike Ramps Up Data Science for Member Personalization

Ongoing supply chain issues took a worse-than-expected toll on Nike during its fiscal first quarter; however, the company remains optimistic about its membership strategy, which is now increasingly leveraging data and analytics for more personalized experiences.
Kroger’s Seamless Shoppers Has McMullen Bullish on Digital Growth

As consumer behavior shifts with each COVID wave, Kroger is seeing its digital efforts pay off as the grocer retains shoppers within its ecosystem.
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How to Enable Experience-driven Shopping from Storefront to Backend

Learn how Adobe Commerce increases revenue for leading retailers with an experience-driven ecommerce platform that does it all.

A collection of news, articles and other featured content about Omnichannel.