Personalization

Adidas to Transform Its Business

Learn how adidas will be able to offer personalized discounts, early access to new releases and collaborations, priority consumer service, and the ability to personalize experiences and offers.
TIBCO Customer Engagement Connected Intelligence Platform

Retail has been disrupted by the move to digital — more so than any other industry. Meanwhile, consumers are becoming more demanding than ever, with competitive pressure intensifying the need to satisfy or exceed customers’ expectations to cultivate their loyalty.

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Don’t Fall in the Gap: How Hyper-Personalization Keeps Retailers Relevant

Learn how customer adaptive retailing can transform personalized omnichannel experiences into predictive experiences at every customer touchpoint.
How Retailers Can Harness Tech to Meet Consumers Anywhere

With Black Friday right around the corner, retailers are gearing up for mass demand. But the events of the past year revealed major weaknesses in digital commerce platforms.
Estee Lauder’s Digital Merchandising Readying For ‘Makeup Renaissance’

In planning for a “makeup renaissance” spurred by the resumption of social and professional occasions, The Estee Lauder Companies is investing in its social commerce and digital merchandising capabilities.
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The Future of Customer Service in Retail is Proactive Service

Move beyond the contact centre with AI and ML solutions
The Customer Channel Webinar Series

Tune in to this session to explore why master data is the lifeblood of business, and find out how marrying your data sources together can improve operational efficiency and grow customer loyalty.
How Retailers Can Capitalize on Data Disruption

Today's retailers need to invest in tools that allow them to ask questions of their data to get deeper insights.
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Eight Considerations for Exceptional Customer Engagements

In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
Workforce Management for Retail Victory

Discover how retailers can harness retail technology to set up their workforce for success, improving both the employee and customer experience.
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The Customer Channel

To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.
How Kroger’s Personalization Science Impacts Digital Carts

The Kroger Co. is on track to deliver against its 2023 digital growth and profitability targets. Learn how its personalization science is impacting shoppers' digital baskets.
Walmart Partners With Meredith for High-Tech Meal Planning

Walmart has partnered to bring shoppers AI-powered meal planning, shoppable recipes, visual search, chatbots, and more. Uncover how Meredith’s predictive insights alongside Walmart’s API technology match products with consumers in real-time at scale.
Bloomingdale’s Launches Bloomie’s Van In-Home Services

Consider it a new spin on vanlife: Bloomingdale’s not only officially flung the doors open for its small-format “Bloomie’s” concept store, but it also launched new in-home services via van.

A collection of news, articles and other featured content about Personalization.