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01/19/2022

Schnucks Invests in Workforce With Retail Tech Rollout

Jamie Grill-Goodman
Senior Editor
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“Their forecasting accuracy enables us to more accurately schedule our teammates to meet our customers’ needs," said Scott Russo, Schnucks director of workforce management.

Schnuck Markets has completed a company-wide workforce management implementation to support its employees and managers.

The family-owned grocery retailer based in St. Louis, operates 111 stores in Missouri, Illinois, Indiana, and Wisconsin. Having a complete workforce management solution supports the grocer’s store managers by handling the complexity of labor planning and scheduling, said Kim Anderson, VP of store operations.

The retailer tappedLogile’s Workforce Management solution suite for the company-wide implementation. “Logile’s mobile employee self-service application enables our teammates to use their mobile phone to take charge of their work availability, time off requests, and have visibility to swap shifts with other teammates,” said Anderson.

[See also: Schnucks' VP of IT Infrastructure on Rolling Out Robots Chainwide]

The Logile modules implemented at Schnucks include engineered labor standards, enterprise labor modeling, forecasting, staffing, employee scheduling, time and attendance and dashboard reporting. In addition, Schnucks will implement Logile’s Store Execution (Task Management) solution with rollout anticipated to begin in the first quarter of 2022.

“Even through these most unpredictable of times, including all the impacts of the pandemic, their artificial intelligence (AI) and machine learning forecasting algorithms adapted to produce accurate sales and item level forecasts across all our stores and departments,” said Scott Russo, Schnucks director of workforce management. “Their forecasting accuracy enables us to more accurately schedule our teammates to meet our customers’ needs. Their flexibility and commitment to our partnership were also vitally important to our success. During our rollout, Logile responded to our requested enhancements to scheduling and dashboard reporting in order to help customize the technology for our company’s use.”

“Logile was an excellent partner in helping us to integrate their workforce management solution with our human resource and other business systems,” said Schnucks chief data officer and deputy CIO Tom Henry. “When challenges arose, as they usually do during large-scale enterprise implementations, Logile supported our team, even when the issue did not relate directly to the Logile service. Their sole focus was to ensure a successful implementation and to support us so that we could achieve the benefits we committed to our stakeholders. They have done all of this while meeting our exacting standards for reliability, data security and business continuity.”

“We are very appreciative of having the opportunity to partner with and provide our solutions and services to a retailer of Schnucks’ quality and leadership,” said Purna Mishra, Logile founder and CEO. “Enabling their very high standards and retail thought leadership also gave [us] a chance to learn and improve. The experience with Schnucks has made us better and I am grateful for the confidence and trust they had in our team.”