Tapping Into New Opportunities: How the World of Returns Is Changing
Returns always have been, and always will be disruptive. This disruption has unfortunately been magnified in today’s accelerated marketplace. As digital shopping continues to soar, returns volume has increased in lockstep, threatening both the customer experience and retailers’ bottom line.
What steps can retailers take to lessen the impact of returns on operations? How can the innovative use of technology help ensure the customer experience is not hampered by a clunky returns experience? Can the current returns dilemma be turned from a challenge to an opportunity?
Read on to discover how leading retailers are tackling the growing returns conundrum and turning it to their advantage.