Just like most things online, not all bots are friendly. Unfortunately for retailers, some bots are just plain malicious and have been programmed to damage the customers’ shopping experience and carry out cyberattacks.
We’ve highlighted the top 100 companies that are claiming a giant slice of the retail market pie, looking at the percentage of market share and how it translates to overall sales and where these companies are investing these funds to stay ahead of the competition.
Grocers must create a holistic view of consumers by orchestrating data-driven insights to feed demand-planning analytics that increase relevant recommendations, promote in-stock merchandise, and improve customer satisfaction. These are the steps grocers can take.