The grocer, which opened in 1980 and operates 42 stores in California, teamed with NCR to leverage its Freshop e-commerce solution.
“We needed to bring the Northgate experience to our customers digitally but also cost-efficiently and were excited how quickly we were able to do that with NCR,” said Mike Hendry, Northgate executive VP, marketing and merchandising, in a statement.
The minimum order is $25, according to Northgate’s website, with a $4.99 service fee. It’s available seven days a week.
Expanding fulfillment options is a key priority for retailers thanks to pandemic-prompted digital acceleration. Indeed, 43% of retailers in RIS News' annual Supply Chain Technology Study cited buy-online-pickup-at-curb (BOPAC) as a top fulfillment opportunity to increase their sales or margins.
Headquartered in Anaheim, CA, Northgate has stores in Orange, Los Angeles, Riverside and San Diego counties. The deployment extends its relationship with NCR, which previously included the rollout of the solution provider’s Emerald POS solution on its Commerce Platform to unify its store technology.
RIS sits down with Brian McAllister, Burton Snowboards' director of global operations, and Jeff Lord, VP of global direct and digital commerce, to get the inside story on the retailer's massive digital transformation.
FLO aimed to increase forecast accuracy, maximize availability, and optimize inventory smartly to improve supply chain efficiency. Learn how it's efforts helped the footwear retailer to reduce lost sales by 12% and increase availability 23%.